Refund policy

Last updated: October 26, 2026

30-day returns

You may request a return within 30 days after your order is delivered. To qualify for a change-of-mind return, the item must be unused, in its original packaging, and in the same condition you received it. Please provide your order number or proof of purchase.

How to request a return

Use our contact form with your order number, the item you would like to return, and the reason. Please wait for return authorization and shipping instructions before sending anything back. Items can ship from different fulfillment partners, so the return address may differ by item. Do not return items to the address on the original package without our instructions.

Return shipping and fees

For a change-of-mind return, you are responsible for return shipping. If we arrange a return label, we will tell you its cost before you agree to use it. We do not charge a restocking fee. Original shipping charges are not refundable for change-of-mind returns.

Damaged, defective, or incorrect items

Please inspect your order when it arrives and contact us promptly if an item is damaged, defective, or incorrect. Include your order number, a description of the issue, and photos of the item and packaging when possible. We will review the issue and arrange an appropriate replacement, return, or refund. You will not be charged return shipping for an item confirmed to be damaged, defective, or incorrect.

Product options and kit contents

Choose your bag color or print from the available options before ordering. Crochet kit accessory colors may be selected at random as stated in the listing. Bags and kits are separate products; props shown in bag photos are not included. An item supplied as described can be returned under the unused-item conditions above.

Refunds and exchanges

We will notify you after your returned item is received and inspected. Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for us to process the refund; your bank or card provider may need additional time to post it. If more than 15 business days have passed since approval, please contact us.

We do not offer direct exchanges. Please request a return and place a new order for the item you want.

This policy does not limit any rights you have under applicable consumer law.